Privacy Policy
At Al Noor Mobile Networks, we are committed to protecting your privacy and ensuring the security of your personal data when you use our online platform. This privacy policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and applicable laws in the UAE and internationally.
Information We Collect
We collect personal information that you provide directly to us through our site, including but not limited to your name, contact details, identification data, payment information, and any other information necessary for delivering our telecommunications and mobile internet services. Additionally, we may collect technical data about your device, internet connection, and usage patterns to improve our service offerings, including data analytics related to mobile broadband and IoT connectivity.
How We Use Your Information
The information collected is used to:
- Provide, operate, and maintain our mobile broadband and network services, including 4G/5G deployments and IoT connectivity.
- Process transactions and manage customer accounts.
- Enhance and personalize your experience on our platform.
- Analyze usage trends to improve our technology and analytics services.
- Communicate with you regarding updates, service changes, or customer support.
- Comply with legal obligations and prevent fraud or misuse of our services.
Legal Basis for Processing
We process your personal data based on one or more of the following lawful grounds: your consent, the necessity for the performance of a contract, compliance with legal obligations, and our legitimate business interests, such as improving our services and ensuring network security.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your user experience, analyze traffic, and for marketing purposes. You can control cookie preferences through your browser settings. Refusing cookies may affect certain functionalities on the site.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your data with trusted service providers and partners who assist us in delivering our services, such as network operators, data analytics firms, and customer support vendors, under strict confidentiality agreements and only as necessary. We may also disclose personal information if required by law or governmental authorities.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. When no longer needed, your information will be securely deleted or anonymized.
Your Data Protection Rights
Under GDPR and applicable privacy laws, you have the right to:
- Access the personal data we hold about you.
- Request correction or erasure of your personal information.
- Object to or restrict certain processing activities.
- Request data portability.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise these rights, please send a written request to our physical address detailed below.
Security of Your Information
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
International Transfers
As a telecommunications provider, your data may be processed or stored outside your country of residence. We ensure that such transfers comply with applicable laws and provide adequate safeguards for your personal information.
Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware of such data being collected, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We encourage you to review it periodically.
Contact Information
For any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at the following address:
Al Noor Mobile Networks
42 Al Wasl Road, Floor 5
Dubai, Dubai
00000
United Arab Emirates
Thank you for trusting Al Noor Mobile Networks with your privacy.